Update 2.2.3 for Mac: Download Problems?

Tap Forms – Organizer Database App for Mac, iPhone, and iPad › Forums › Using Tap Forms › Update 2.2.3 for Mac: Download Problems?

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  • June 17, 2014 at 6:12 AM #10401

    rockies
    Participant

    Is anybody else having problems downloading the Mac 2.2.3 update from the App Store?

    When I try to update, it states, “It error has occurred. Tap Forms Organizer and Secure Database failed to download. Use the purchases page to try again.”

    June 17, 2014 at 1:16 PM #10406

    Brendan
    Keymaster

    Hi Rockies,

    I would suggest signing out of the Mac App Store and then signing back in and then trying the download again. It’s probably not a Tap Forms specific problem. I know other customers have successfully updated to 2.2.3.

    Thanks!

    Brendan

    June 17, 2014 at 7:12 PM #10413

    rockies
    Participant

    Thank you for the suggestion. Unfortunately, it is still not working.

    I logged out of the App Store, restarted my computer, and logged in again, but there was no change in the outcome.

    I’ll wait a few days and try again.

    June 20, 2014 at 6:13 PM #10435

    rockies
    Participant

    There was something wrong with my App Store cache. I tried calling Apple, but they wanted to bill me $19.99 for a support call.

    I found this article online and it solved the problem:

    http://hints.macworld.com/article.php?story=20121012020512148

    June 20, 2014 at 8:17 PM #10436

    Brendan
    Keymaster

    Oh that’s great. Thanks for posting the link. I’m glad you got it resolved.

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