My Cloudant account has just stopped syncing

[James]

Every time I open Tap Forms I get an error message: “Snychronization has failed – Error sending to server.: Payment required, 402” – anyone else getting this?

(I also tried to log in to my Cloudant account through the website, and it said I needed to contact support@cloudant.com – which has just bounced back as not a real email address!)

[James]

Never mind – it’s working again! Must have been a temporary glitch

[Brendan]

Glad it’s working again James.

I have no control over Cloudant, so it’s possible one day they could just shut it down without warning. But hopefully it stays up.

I am working on new sync solutions for a new version of Tap Forms I’m working on.

[James]

Oh wow – looking forward to possible new sync solutions! 😊

[James]

Okay, no, it’s down again – same error message as before. 😟

[Christopher Smith]

Mine also did this. I’ve decided it’s time to abandon IBM Cloudant and revert to Nearby Sync.

[Brendan]

I’ve had a couple of reports of this. I wonder if there’s anything in your Cloudant account that could give you a clue? Did they drop the free tier? Did you go over your 1 GB limit?

I suspect it’s something IBM has done recently.

[James]

Oh yeah, this is another problem I should have flagged! I can’t log in online to my Cloudant account anymore.

I’d be really interested to see if anyone else has this problem?

I started here as usual:

https://cloudant.com/sign-in

And I filled in my account details.

And it said “Your account has been locked. Please contact support@cloudant.com.”

So I sent an email, and got a bounce-back. “No mx record found for domain=cloudant.com”

[Brendan]

You need to now login to https://cloud.ibm.com

Also, there seems to be a migration process you need to go through to migrate your database over to a resource group. There’s a default one already setup you can choose. I just went through that process. Although I am getting a 500 server error right now after the migration. Not sure what’s up with that. May require me to wait a bit and try again.

[James]

Sorry, I see you already mentioned this here: https://www.tapforms.com/help-mac/5/en/topic/ibm-cloudant-sync

I’ll see if I can figure that process out!

[Brendan]

Ya sorry about this. Cloudant is completely out of my hands.

The new sync system I’m working on will allow for multi-user iCloud sync, Dropbox, and Nearby, so you will still be able to sync with different people.

[Christopher Smith]

Yay! Dropbox! I use this with some other apps to sync shared data with another family member. Bring it on please!!!

[John]

since migrate didn’t work for me, i successfully created a new cloudant database with legacy authentication. in tap forms, instead of using the IBM cloud option of syncing, I used the Apache CouchDB sync method using the new credentials I created for the new database in IBM cloud. It claims to be working in Tap Forms.

 

[Brendan]

Ya, their migration didn’t work for me either. I’m glad making a new account worked for you. I think they locked my account out for the database access or something. I just get an error that states:

500: Internal Server Error

Reason: Error retrieving account information

I do have another account though and I guess I migrated that before the deadline and it works fine.

[James]

Hi Brendan – are the Cloudant instructions up to date now, given that it’s all gone a bit weird?

I tried switching back to iCloud, but I find it really unreliable. (Slow and erratic, with occasional data loss!)

Now I’m wondering about creating a new Cloudant account and starting from scratch!

[Brendan]

Ya, I’d just create a new Cloudant account. I haven’t gone through that process myself because I had two accounts and one works and one doesn’t.

I would recommend just going through it and try to follow my instructions as best as you can and you can email me or post here if you get stuck and I can help. Screenshots are helpful.

[James]

I just followed the rabbit hole and migrated my old account. (I did this by finding the Cloudant database in the Resource List of my IBM account, and clicking on the three dots at the right and selecting ‘Migrate’.)

It told me I needed to move the database to a resource group, and told me to select one. The options were ‘Default’ or ‘Create resource group’. I picked Default.

But now when I click on that database it shows the same 500: Internal Server Error you mentioned. So maybe the option just isn’t available anymore?

[Brendan]

Ya, looks like making a new Cloudant account will be required. I tried to contact IBM about this, but all they said was “bugger off freeloader, you’re not paying us, so we don’t care”. Not in those exact words, but that’s the gist of it.

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