Missing Photo

[Aik Pin Ng]

Hi Brendan,

I have been getting this error (see attached) very frequently and it happens randomly on different images.

When I add in the images, I double check to confirm that they can be viewed correctly in TapForms in all devices (e.g. iPad, iPhone, Macbook).

But for no reasons, after some time, when I try to access the records again, the missing photo error appeared and I was asked to remove the missing entry.

This is a loss of data and think is quite serious as sometimes, I do not have a backup of the photos I already uploaded to TapForms.

Can you help?

Thank you,
AiK Pin

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[Brendan]

Hi Aik,

Can you copy the .tapforms document file to your computer and then look inside the attachments folder within the .tapforms document folder? Check to see if the photos are still there in that folder. If they are, then something is causing the references to the actual photos to be removed. And I’m not sure what that is.

Which sync service are you using?

Sorry for this trouble.

Thanks,

Brendan

[Aik Pin Ng]

Hi Brendan,

I have removed the missing entires. I will check and get back when this error occurs again.

I am using iCloud.

Thanks,
Aik Pin

[Aik Pin Ng]

Hi Brendan,

The error happens on my Mac OS app as well. So I went to the tapforms file, right clicked and select Show Package Content. Is that correct?

I went in to the attachments folders. All I see was a list of .blob files (see attached).

Am I looking at the right place?

I am not able to see the full file name. So I just search for “8.02.05 PM.jpeg” and nothing came out.

Aik Pin

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[Aik Pin Ng]

Hi Brendan,

I tried copying the document from iPhone to Macbook and tried to view the files inside. I am also seeing the .blob files. How do I search for the image files? Am I doing it correctly?

Thanks,
Aik Pin

[Brendan]

The .blob files are the image files. They just have a different name. Inside the database each image with a filename is given a digest value. That digest value is then converted to the format you see on disk with the .blob file extension. So it’s not possible to search for the filename in the Finder and hope to find it. You have have to click on a file, press the spacebar to view it with QuickLook and hope that it shows you the image. It should.

The image that’s missing may actually be there in that list. It’s hard to tell without me digging into your database and looking at the photos on disk to try and find the missing photo.

Somehow there’s a disconnect between the reference to the image in the database and the file on disk.

Are you able to see any image previews?

[Author]

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