Mac version do not sync

[wongalain]

Dear Bredon,

The Mac version do not sync for recent few weeks. Every changes including changes in an existing record or adding a new record in a form do not sync to another Mac, iPhone & iPad. But, same changes from iPhone or iPad just sync in minutes to the two Macs that I used.

Any idea?

[Brendan]

Hi Wongalain,

I would suggest rebooting all of the devices. If that doesn’t fix it, try following the Reset Sync procedure in the manual here:

http://www.manula.com/manuals/tap-zapp/tap-forms-mac/3/en/topic/icloud-sync

It’s at the bottom of the above page.

Thanks,

Brendan

[wongalain]

Dear Brendan,

I tried what is written there again & again, but the Mac Version just not synced.
Indeed the Mac version’s TFSyncDoc remained 0 bytes despite I left the Mac machine to be on for a few days already. Also, it’s the same file in the Library/Containers indeed does not appear & I tried to copy the corresponding file from dropbox/s folder into Library/Containers/com.tapforms.mac/Data/Library/Application Support/SyncDocuments folder, but still mac does not sync.

Anything to solve the problem?

[Brendan]

Try selecting None for the Sync Service, which will log off Dropbox and clear the Dropbox cache from Tap Forms. Then select Dropbox again and see if that gets things moving again.

[Author]

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