Hello,
I try to synchronize my database with IBM Cloudant service without success, the synchronization never succeeds (icon turn without never stopping), I have to force Tap Forms to quit the operation.
Several times I created a “New Credential” but the result is always the same…
On Cloudant side, in the database table that list the number of “#Docs” there is a tooltip that warns me this: “This database has just 750 docs and 763 deleted docs”
Do you have any idea why synchronization fails?
Thank you
Lorenzo
Do you receive a failure message when syncing? Or is it just that it’s taking a long time?
You could try compacting the database, then sync with Cloudant to see if that solves the problem.
Oh, and maybe delete the database first in Cloudant before you sign-in again within Tap Forms.
Hello,
… again I deleted and created several times new credentials with different names, I compacted the database which decreased in size (from 23mb to 5mb) but the problem is still there, synchronisation fails and I have no error message :( Strange because synchronisation starts, but never ends…
How to know where is the error if I have no message?
Thank you
Lorenzo
How long did you allow Tap Forms to continue for? You don’t need to create new credentials. Just the one will do fine.
I don’t know why it’s failing without any error message.
Do you see the Sending… messages appear at the bottom of the window? Does the number increase at all?
Can you try it on a test database with just one form and a couple of records just to see if it works with that?
Hello,
How long did you allow Tap Forms to continue for? You don’t need to create new credentials. Just the one will do fine.
… I let TP work hours!
When I created new credentials I deleted the previous one, it was just to start from a clean database …
Do you see the Sending… messages appear at the bottom of the window? Does the number increase at all?
yes I see the sending, but it stops and as I wrote before icon synchronization turn without never stopping
Each time I restart the synchronization (after having forced TP to leave the operation) the number of elements to be synchronized is different … incomprehensible and not very encouraging for the rest of my work.
I want to point out that this is a small database, so for now there is only one record for each form …
I think I’ll drop Cloudant, I’ve already lost enough time … :(
Thank you
Lorenzo
Hi Lorenzo,
Well that’s very strange, especially since it’s a very small database.
Does Nearby sync work for you at all with these documents?
Hello Brendan,
Does Nearby sync work for you at all with these documents?
… yes, it works :/
Are there any other settings to do on Cloundant’s side?
Thank you
Lorenzo
Not that I know of. Since you see the database created in Cloudant, you have the correct username and password. Do you have any attachments in your forms that you’re syncing?
One thing I did see today was I was getting a “too many requests” error. Tap Forms would pause and try again, but then still get the error. It wasn’t displayed in the app, but it was displayed in my console log.
Closing and re-opening the document a few minutes later solved that problem and syncing proceeded as normal after that, in both directions (iPhone to iPad and back in the test I just did).
Hello Brendan,
Do you have any attachments in your forms that you’re syncing?
No, I don’t have any attachments in my forms.
The problem is that in my case I have to force the application to quit the operation and I have to do it several times …
So what is your advice? Trying to synchronize until it will succeed? This involves several “force to quit” in Tap Forms…
Thank you again
Lorenzo
There shouldn’t be any hanging of the application.
I would suggest trying to reinstall Tap Forms and see if that solves the problem.
Also, to clear out any settings stored, try launching the Terminal application on your Mac and enter the following command:
defaults delete com.tapzapp.tapforms-mac
Press Return after you enter the above command.
That’ll clear out any preferences for Tap Forms.
Then launch Tap Forms again and open your document.
Hopefully Tap Forms won’t require force quitting. There’s clearly something wrong going on because even while Tap Forms is syncing, you can still press command-q to quit and it will simply stop the sync process and close the documents and quit the app.
… I followed the procedure you told me, but I have no change, the synchronization doesn’t progress (it stops at 624/1522).
I even tried on another computer (my laptop), the result is the same.
And I still have to force TP to quit application…
If you can send me a backup of your database document perhaps I can give it a go to see what might be causing the problem.
Hello Brendan,
is it possible to send it privately?
Thank you
Lorenzo
Yes of course. Email to support@tapforms.com
.
