Duplicating iCloud icons

[Aik Pin Ng]

Hi Brenden,

I don’t know when it started but I just realized there are duplicate database icons appearing on my iOS devices.

For example, I have a database document called “Condos” on my Mac and iOS devices which I have been using iCloud sync for a while. There are now duplicate icons appearing for these databases on the iOS devices, e.g. “Condos copy 1”, with the iCloud picture on the lower left corner of the database icon. (See attached)

Do you know what happened? Can I safely delete them?

Thanks,
Aik Pin

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[Brendan]

If the cloud download icon appears on the icon it means there’s no data inside that document yet. You can delete it. Just don’t delete from iCloud when prompted.

I’ve seen that happen to me too, but I think it was because I sometimes run both against the production and test versions of Apple’s CloudKit servers.

You can just remove them.

[Aik Pin Ng]

ok thks

[Aik Pin Ng]

Hi Brenden,

The problem stil persist. After I deleted them, it reappears. And after a while, multiple copies appeared. e.g. copy 1, copy 2, copy 3, copy 4

I have to go through the whole process of deleting all the iCloud icons everyday.

Can you help?

Thanks!
Aik Pin

[Brendan]

I’ve been trying to reproduce this bug. It has happened to me, but unfortunately I wasn’t running via Xcode at the time. I deleted the copies and they didn’t come back.

Maybe try disabling iCloud from the original file, then delete from iCloud. Then delete the copies. Then re-enable iCloud on the original.

Hopefully the copies won’t come back.

I’ll keep trying to figure out why it’s going this.

Sorry for the trouble.

[Aik Pin Ng]

Hi Brendan,

It seemed to me it happens more often with those documents that has been moved to a folder.

Can you try it out and see if you can duplicate it?

Create a folder and move some of the documents there. See if the multiple copies issues appeared on these documents.

Thanks,
Aik Pin

[Brendan]

Ah ok! I’ve been testing it just with documents at the top level.

Thanks for the extra details. I’ll test that too.

[Aik Pin Ng]

Hi Brendan,

Have you managed to test this out? Able to replicate this?

Aik Pin

[Brendan]

I have not yet been able to reproduce the issue on demand. I have a breakpoint at the exact location in my code where Tap Forms creates a new document placeholder, but so far the only time it’s been triggered is whenever I deleted a document without also deleting it from iCloud. So I’m still trying.

[Aik Pin Ng]

If you just delete the document without deleting it from iCloud, do you get multiple duplicating icons also? e.g. Copy 1, Copy 2, Copy 3

[Aik Pin Ng]

Hi Brendan,

How do I see the “path” of the document that is being saved in iCloud? Could it be because at first the document was in the “root” folder and there’s a copy saved to iCloud. And then I moved the document to a inside a folder. Then another copy was created in iCloud. So there’s 2 duplicate copies in iCloud and the one in the “root” folder is trying to “sync” itself and that’s the reason for the duplicate icons?

Aik Pin

[Brendan]

I’ve been trying to look out for this situation, but I have not seen it in a while.

The documents are stored in Apple’s CloudKit servers based upon the internal Document ID of the Tap Forms document. You should only ever have a single copy of the same document on each device. You can see the Document ID on the Sync Settings screen and on the Document Info screen. It starts with “db-” and has a bunch of random characters after it.

I don’t think moving the document to a sub-folder should cause this issue because of the unique Document IDs. But if you have different documents with the same internal Document ID, then this can cause a problem with syncing.

Thanks,

Brendan

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