Disappearing fields on sync device

[Laurent]

Hello Brendan,

All of sudden I am experiencing disappearing fields in my sync document on my iPhone. The master document on my Mac is OK but on the iPhone some fields, like joined forms type or note field are not visible anymore.

I have disabled iCloud sync erased the document from iCloud, restored from a back up on the mac, re-enaling the sync, but still when the sync completes on the iPhone the same fields are missing.

My DB is not encrypted and I am using the last app store versions both on mac & iPhone.

Would you please help me to recover those fields ?

Thank you,
Best regards,
Laurent

[Brendan]

Hi Laurent,

If they’re on the Mac still, use the Export Form Template function to generate a .tff file.

Then re-import that .tff file then try syncing.

You could re-import the .tff file onto the iOS device too.

The fields should return.

Thanks,

Brendan

[Laurent]

Thank you Brendan,

How to re-import the .tff file onto iOS device ?

Thanks,
Laurent

[Brendan]

Hi Laurent,

You can just email it to your iPhone. Then in Mail, use the Open in Tap Forms function when you tap-and-hold on the attachment.

It should end up in the Imports folder in the Files area of the Tools tab.

Tap on it and choose the Import function.

[Laurent]

Thank you Brendan !

[Author]

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