Database corrupted, urgent help needed please

Hi Tony,

For such emergency situations, it’s probably best to contact me directly at support@tapforms.com. I don’t check the forum as often as my emails.

1. Open your document (even the bad one) and go to Sync Settings.
2. Disable sync.
3. If using iCloud sync. Click the Delete from iCloud button.
4. Remove the bad copy of your document from all devices.
5. Select Restore Backup from the File menu in Tap Forms on your Mac.
6. Find your backup file and select it.
7. Click the Restore button
8. Open the newly restored document.
9. Go to the Sync Settings screen.
10. Enable sync.
11. Immediately disable sync right after (this will clear the sync metadata from the database).
12. Click the Delete from iCloud button again (if using iCloud).
13. Now re-enable Sync again.
14. Wait for it to sync fully.
15. Close the document.
16. Re-open it. Let it finish its second sync cycle.
17. Close the document again.
18. Use the Send Document function to send a copy of the document to all your other devices.
19. If using iOS 17, the sent document will land inside the Files app. It should show you a Share button.
20. Tap the Share button.
21. Choose Tap Forms from the list of available apps.
22. Your document will now appear in Tap Forms on the main Documents screen.
23. Tap on it to open it up.
24. Go to Sync Settings
25. Enable sync there.
26. Wait for it to sync.
27. Go on to the next device and send it again from the Mac to the next device.
28. Repeat steps 23 onward for each device.

Hope that helps,

Brendan