Tap Forms Encryption Key – iPhone X Help!!!

Tap Forms – Organizer Database App for Mac, iPhone, and iPad › Forums › Using Tap Forms › Tap Forms Encryption Key – iPhone X Help!!!

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  • December 18, 2017 at 4:33 AM #26648

    kilohurtz
    Participant

    Hi

    I upgraded my iPhone from a 6S Plus to an iPhone X at the weekend.

    The iPhone X was setup by restoring the most recent iCloud backup, however when I launch Tap Forms on my iPhone X all I get is a screen saying “Tap Forms Encryption Key” and thats it, it did say something about an invalid key but this only happened once, I do know what the key is, but dont see a way to enter the key into the app, I have looked at the apps settings in General but again dont see anything. Tap Forms works fine on the iPhone 6S plus.

    I used to have a MAC some years back but dont own one now, I have had no issues with Tap Forms for iPhone prior to the phone upgrade.

    I really hope you can help.

    Thanks

    December 18, 2017 at 5:37 AM #26653

    kilohurtz
    Participant

    I have figured it out.

    I disabled logging into the app using FaceID which then prompted me for a password upon app launch.

    I entered the password which opened the app and displayed my databases

    I then changed the app back to use FaceID as it now has the password from above and all is working again.

    Thanks

    December 18, 2017 at 11:17 AM #26656

    Brendan
    Keymaster

    I’m glad you got that working again. It seems that the secure Keychain entry doesn’t get transferred over when you get a new iPhone. Toggling FaceID and entering your password once seems to fix it.

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