All photos MIA.

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  • October 11, 2015 at 9:12 AM #14973

    Josh Capistrant
    Participant

    This is a last straw type of problem. None of my images anywhere in my forms. That’s thousands of images missing. No thumbnails, nothing. I thought I’ve been syncing, but not seeing anything in my icloud tells me that maybe I’ve been deluded everytime I hit that sync button. Still, where are my images? Any help appreciated TF 3.5.4 and El Capitan.

    October 11, 2015 at 9:04 PM #14978

    Brendan
    Keymaster

    Hi Josh,

    If you look in iCloud Drive, do you see a folder there for Tap Forms? And in that folder is there a Photos folder?

    You could also look in the following folder for your images:

    ~/Library/Containers/com.tapforms.mac/Data/Documents/

    You can copy the above path and then in the Finder, press command-shift-g and then paste the above path into the field that displays. Click the Go button. You should see a Photos folder there. Are any of your photos there?

    Is the Enable Sync checkbox turned off on your Mac perhaps?

    Do you have your photos on any other devices or a recent backup you can restore them from? Time Machine perhaps?

    Thanks,

    Brendan

    October 11, 2015 at 9:26 PM #14979

    Josh Capistrant
    Participant

    Thanks for responding. I will answer the many questions.

    No folder in iCloudDrive…So no photos folder either.
    Yes! All is not lost. They are at that path.
    Enable sync. I cannot find anywhere that’s indicated on or off.
    Time machine always. I think it was just a matter of finding the right path.

    Now the question is, how do I get them all to re-populate?

    October 11, 2015 at 9:48 PM #14980

    Josh Capistrant
    Participant

    Hmmm, hard crash and now it all works. Images are back. Thanks for the help. Repopulation instructions would be good for posterity.

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